Business Case Repairs, Casual Bags, Backpacks and Travel Accessories
Should your bag, luggage, suitcase or business case need repair parts, Samsonite requests that you return your purchase to the original point of purchase. If that is not possible, the company recommends that you visit the closest store to you, or send the item to the closest store to you to get samsonite repair parts. The Samsonite Repair and Parts locator is as follows: click here.
If you purchased your samsonite product at an online retailer, you may click here to see return instructions or find samsonite repair parts.
Samsonite Repair Parts
Some Samsonite repair parts are available from Samsonite Repairs and Customer Service for a small shipping charge. Included are things like: keys, padlocks, ID tags and shoulder straps repairs.
To order repair parts call 1-800-262-8282, press '1', then press '3' to and follow the instructions as noted. You may also order repair parts by calling any Authorized Samsonite Repair and Parts Center.
When repairing you samsonite luggage or samsonite carry-ons always use authorized samsonite repair parts
Don't use non-brand parts instead of genuine samsonite parts, as your luggage is meant to work with samsonite parts and may not perform as required with a non-brand part.